No Feedback on Parcels that arrived

I have three parcels that arrived in the country. Could not get hold of the call centre to give me my local tracking number after I phoned a few times. Eventually mailed the post office and got a reply back giving me the local numbers but also telling me that they are at the Hub with a detention notice. No-one phones me or sends an email to ask for the documents needed to release my parcels. <br> <br> After this I have been trying to contact the post office for numerous times but their phones just keep on ringing and ringing and ringing.<br> <br> We as citizens pay tax for this service and then again we pay tax and service fees when the parcel arrives but this is the type of service we receive.<br> <br> RU***CH<br> RS***NL<br> RU***CH