1 reviews | Active since Mar 2015
No Feedback at all
On Sunday 2015-03-15 I sent a complaint E-mail to E-mail [Email Removed] regarding a missing item out of a parcel received from the USA. The parcel was opened in the presence of the SA Post Office staff in Greenhills Randfontein Post Office and was found to contain only two item when the labels and packaging documents reflects three items.The missing item was a bottle of Yardley Rose Perfume.The Post Office personnel took photos of the parcel and I also took photos and sent them all to the above-mentioned E-mail for the matter to be investigated.I have sent two follow up E-mails requesting feedback and sent a third follow up one today BUT still do not have any confirmation that the matter is being investigated.I believe this is very poor service delivery on behalf of the Post Office and am considering escalating this complaint to ICASA because I am not getting any response from the SA Post Office. I just want some confirmation that the matter is receiving attention.Tracing numbers USPS. LN***US S Africa . II***ZA.
Receipt of your enquiry is hereby acknowledged and please be advised that standard procedure for all items not received or tampered with is that the recipient should visit the where the item was collected from to complete enquiry form. The matter will be referred to security and investigation and once the investigation process is complete the report will be communicated with the branch manager whom will then be in contact with you to inform you of the final outcome
You may then liaise with the branch manager at your post office for regular updates on your enquiry.
Please note that this a lengthy process as the the claim has to be forwarded to the relevant business unit and we will need you to urgently complete an enquiry form as advised telephonic-ally so to allow an the investigation process to commence on this matter.
Warm regards,
Customer Service
Receipt of your enquiry is hereby acknowledged and please be advised that standard procedure for all items not received or tampered with is that the recipient should visit the where the item was collected from to complete enquiry form. The matter will be referred to security and investigation and once the investigation process is complete the report will be communicated with the branch manager whom will then be in contact with you to inform you of the final outcome
You may then liaise with the branch manager at your post office for regular updates on your enquiry.
Please note that this a lengthy process as the the claim has to be forwarded to the relevant business unit and we will need you to urgently complete an enquiry form as advised telephonic-ally so to allow an the investigation process to commence on this matter.
Warm regards,
Customer Service