No feedback

I have ordered 2 parcels from China<br> They have arrived in OR Tambo and the status is \to customs"<br> I have mailed customer service with no feedback. I have called SAPO and after holdin for 19 min they answered. Only info they could give me was the SA tracking numbers<br> My parcels are \""to customs\"" from the 17th of June. Although everywhere they state it would be cleared after 24hours.<br> I have tried to phone customs on 3 numbers but no answer.<br> How can i speed up the process?do they need info from me?<br> Dont think i will be using SAPO again after this.<br> Tracking numbers is<br> RI***ZA<br> RI***ZA"""