No Delivery with Bad Attitude as cherry on top.

I had a parcel sent to me on 29-09-2015, from Heidelberg. I just come from the Greenfields Post Office and was just told they don't know where it is, it just states EAST LONDON (HUB). My problem is the fact that, they did something I do over the internet of \Track-and-Trace". I went in for them to tell me where exactly my parcel is"