No Delivery on my Parcel ordered over a year ago!!

I have been trying to track and trace my parcel that has been in Jhb since January now and I am just not winning! It is getting ridiculous now. And the call centre is also totally useless as no one answers the phone. PLease help me find my package Tracking number RG***CN. <br> <br> PARCEL TRACKING RESULTS <br> Item Number: RG***CN was last scanned on: 07:29:47 at 2015/07/06<br> Location last scanned: JIMC A AIR LETTERS<br> Currently has status of: Receive item at office of exchange Signed For By: JIMC A AIR LETTERS<br> TYPE DATE LOCATION<br> Receive item at office of exchange 2015/07/06 07:29:47 JIMC A AIR LETTERS<br> Send item to domestic location 2015/02/12 09:18:08 JIMC A AIR LETTERS<br> Return item from customs 2015/01/29 05:53:05 JIMC C AIR<br> Send item to customs 2015/01/23 02:44:16 JIMC C AIR<br> Receive item at office of exchange 2015/01/22 00:36:24 JIMC A AIR LETTERS<br> In transit 2015/06/25 10:21 JHB INT MAIL CENTRE (HUB)<br> In transit 2015/05/07 13:36 JHB INT MAIL CENTRE (HUB)<br> In transit 2015/05/06 16:55 JHB INT MAIL CENTRE (HUB)<br> At Office 2015/02/13 13:07 BENMORE<br> In transit 2015/02/12 13:33 JHB INT MAIL CENTRE (HUB)<br> From Customs 2015/01/29 05:53 JHB INT MAIL CENTRE (HUB)<br> In transit 2015/01/27 11:24 JHB INT