No delivery of items an no response to email.

I have had many items shipped to my post box from china. Most of these items were never delivered even after many months passed. The senders are obligated to give my money back if I don't receive an item. Thus I get my money back most of the time and clearly the items where posted by them...<br> <br> I have sent various emails to the post office ( [Email Removed] ) about this which remains unanswered over many days. Only the autoresponder gave an acknowledgement of reception. The south-african post office is getting a very bad name also overseas. So much that some over seas people will not send anything to south-africa. If this is a case of theft then all honest south africans would like to know what the post office is doing about it. What is the actual reason items never gets to my post box ? And I would like to hear what the post 0ffice has to say but they do not respond...<br> <br> This makes things look even worse for the post office. Many people are completely going over to couriers and any other alternative for mail and stock.<br> <br> If the post office refuses to assist their customers in matters like these or at least say something. Then surely they deserve to lose customers.