NO DELIVERY, NO WAY OF GETTING HOLD OF THEM

I HAVE BEEN SENT AN INTERNATIONAL PACKAGE IN OCTOBER 2014, TO DATE I HAVE NOT RECEIVED MY PACKAGE. I HAVE BEEN TRYING TO CALL 6 DIFFERENT NUMBERS AND CANNOT GET THROUGH TO 1 CONSULTANT. I STAY ON HOLD FOR 30 MINUTES AT A TIME UNTIL EVENTUALLY THE CALL GETS CUT OFF. I NEED TO FIND OUT WHERE MY PACKAGE IS, AND I WILL COLLECT IT PERSONALLY AS THE POST OFFICE IS UNABLE TO DO THEIR MAIN JOB FUNCTION!