No Delivery/ late Delivery for international parcel by the Post Office

No Delivery/ late Delivery i bought Purchased from LAcchiappasogni ITALY with international shipping on May 12, 2018

Track My International Parcel Tracking number Origin Destination Status RA ********** 25IT ITALY SOUTH AFRICA On route

Local date/time Activity Location Remarks 5/26/2018 12:10 PM Posting/Collection 94249 6/2/2018 10:47 AM Departure from outward office of exchange MILANO C.S.I when i phone the post office can get Through Please advise who do i need to call to get feed back as per how for is my Parcel it seems it is stuck by customs been waiting for then a Month already