DJ
Dean J
1 reviews | Active since Feb 2014
25 Apr 2015, 08:23
No delivery
I have been waiting for 2 of my parcels for 2 months now and its becoming frustrating. <br> Details: LN***US and LN***US.<br> What baffles me is the last parcel was ordered from the same place and when I tried to find out I was told it cant be tracked because it was an international parcel but when I collected it there was also a SA tracking number so clearly someone is not doing their job by informing the client of the SA tracking number or just not bothering with scanning it in. The service is unacceptable, the past SA Post Office was brilliant with service but lately its horrific what happened???
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SA Post Office's replyOfficial
28 Apr 2015, 08:31Hello Sploder,
Thank you for your comment.
Please be advisedf that items with custom labels LC, LJ,LK,LN,LM,LX. are unrecorded parcels and such items are treated as ordinary mail and will be distributed to post offices without being allocated a domestic tracking number meaning they will not be available on the system thus making it impractical for us to track them. Customers are advised to visit their local branches to enquire with them if they have any listed articles under their names and you are welcome to find out from your local branch if they have any shelved items for you.
Warm regards,
Customer Service
Thank you for your comment.
Please be advisedf that items with custom labels LC, LJ,LK,LN,LM,LX. are unrecorded parcels and such items are treated as ordinary mail and will be distributed to post offices without being allocated a domestic tracking number meaning they will not be available on the system thus making it impractical for us to track them. Customers are advised to visit their local branches to enquire with them if they have any listed articles under their names and you are welcome to find out from your local branch if they have any shelved items for you.
Warm regards,
Customer Service
SA Post Office's reply28 Apr 2015, 08:31
Official
Hello Sploder,
Thank you for your comment.
Please be advisedf that items with custom labels LC, LJ,LK,LN,LM,LX. are unrecorded parcels and such items are treated as ordinary mail and will be distributed to post offices without being allocated a domestic tracking number meaning they will not be available on the system thus making it impractical for us to track them. Customers are advised to visit their local branches to enquire with them if they have any listed articles under their names and you are welcome to find out from your local branch if they have any shelved items for you.
Warm regards,
Customer Service
Thank you for your comment.
Please be advisedf that items with custom labels LC, LJ,LK,LN,LM,LX. are unrecorded parcels and such items are treated as ordinary mail and will be distributed to post offices without being allocated a domestic tracking number meaning they will not be available on the system thus making it impractical for us to track them. Customers are advised to visit their local branches to enquire with them if they have any listed articles under their names and you are welcome to find out from your local branch if they have any shelved items for you.
Warm regards,
Customer Service