No Customer Care Numbers Work Not Receiving goods

I Find this absolutely appalling that i order parcels from China and do not get notification that my goods are sitting at Randburg...ive tried getting hold of Johannesburg International Mail Center 100ds of times on *** - *** - *** - and not even OR Thambo section of International Mail answer ***<br> NOBODY AT JOBURG INTERNATIONAL MAIL ANSWERS THEIR PHONES AND SO THERE IS NO WAY TO TRACK YOUR PARCEL???<br> I phoned Cape Town and they gave me Thabaseng's number, when i speak to Thabaseng she tells me that my parcel's sitting at O R Thambo on its way back to where it came from \China"? and there is nothing i can do...i cant even stop them from sending my parcel because nobody answers OR Thambo Mail Center Number ***.<br> My Question is \""WHY ON EARTH DO PEOPLE NOT ANSWER THESE NUMBERS\""?<br> Is this because South African Post office is under staffed?<br> and if so why?<br> Is it because South African Post Office doesn't want to pay their staff?<br> Who manages all of this?...can this person personally get hold of me and explain to me why all of this is happening???<br> Im sure i am 1 of 100ds of people that are experiencing this...we need solutions please.<br> """