ML
Marcia L
1 reviews | Active since Nov 2012
08 Apr 2015, 08:51
No assistance
Hi there, Regarding the tracking no RI***ZA, it reached JHB International on the 23rd March 2015 but I still haven't receive the parcel. I have been trying to contact both the SA Post Office call centre and the JHB Int Mail centre for 2 weeks now to no avail. it's like daylight nightmare to try to contact the call centres, there's no answer or the line gets cut off after holding on for 20min, this is unacceptable.<br>
Helpful (0)
Replies (1)0
Replies (1)
SA Post Office's replyOfficial
08 Apr 2015, 10:24Hello lekgan_m,
Thank you for your comment
RI***ZA was sent to customs on 2015-03-23 and it will be released and forwarded to your local post office however the delivery timeframe will be slightly deferred as the section is currently experiencing delays.
We do understand your frustration and we offer no excuse for the lack of service. Please accept our sincere regret for an inconvenience this may have caused you.
Regards,
Customer Service
Thank you for your comment
RI***ZA was sent to customs on 2015-03-23 and it will be released and forwarded to your local post office however the delivery timeframe will be slightly deferred as the section is currently experiencing delays.
We do understand your frustration and we offer no excuse for the lack of service. Please accept our sincere regret for an inconvenience this may have caused you.
Regards,
Customer Service
SA Post Office's reply08 Apr 2015, 10:24
Official
Hello lekgan_m,
Thank you for your comment
RI***ZA was sent to customs on 2015-03-23 and it will be released and forwarded to your local post office however the delivery timeframe will be slightly deferred as the section is currently experiencing delays.
We do understand your frustration and we offer no excuse for the lack of service. Please accept our sincere regret for an inconvenience this may have caused you.
Regards,
Customer Service
Thank you for your comment
RI***ZA was sent to customs on 2015-03-23 and it will be released and forwarded to your local post office however the delivery timeframe will be slightly deferred as the section is currently experiencing delays.
We do understand your frustration and we offer no excuse for the lack of service. Please accept our sincere regret for an inconvenience this may have caused you.
Regards,
Customer Service