1 reviews | Active since Mar 2009
No Answer at call centre for over a month!!!
My parcel was sent from Hong Kong on 18 April 2015. I am still trying to find out if my parcel has arrived. I only have the international tracking number RC***HK. I have called the local post office and have been referred to the international mail centre. I have been calling the following numbers for over a month and have not even managed to speak to anyone - ***,1,7,8,9,10,12,16, ***. [URL Removed] does not work. All I need to know is if my parcel has arrived and what the local tracking number is. The status on track my parcel remains IN TRANSIT for over 3 weeks now. how can it be so difficult to get the domestic tracking number? I have held on for over 30 minutes each time I call and not once has the call ever been answered.
Thank you for your comment.
Please be advised that due to the High volumes of calls we receive, our response time at Customer Services is bit slower than it should be.
Our apologies for the long wait on the queue.
Your item arrived in the country on 19/05/15. Please send through a copy of your supplier invoice to *** so that it can be assessed and released.
Regards,
Customer Service
Thank you for your comment.
Please be advised that due to the High volumes of calls we receive, our response time at Customer Services is bit slower than it should be.
Our apologies for the long wait on the queue.
Your item arrived in the country on 19/05/15. Please send through a copy of your supplier invoice to *** so that it can be assessed and released.
Regards,
Customer Service