My Parcel tracking RU69*******5NL stuck at Cape mail hub for more than two weeks

I'm very annoyed with the speed at witch SAPO specifically Cape Mail Hub is working. My parcel came into the country over a month ago and I still have not received it. It has been stuck at Cape Mail Hub now for more than two weeks and the only reply I get from them is that they are behind. Not Cool and I doubt that I will use SAPO again soon.