My Parcel has been stuck at JIMC for WEEKS!!!

I have a very important package (for my urgent medical use) sent from Sweden by my aunt since Sept 25th 2017. The parcel was finally scanned in at JIMC on the 12th of November and since then there has been no movement on it. I have gone to the JIMC (driving 2 hours each direction) 3 times to try and get assistance but no one has helped. They NEVER EVER answer their phones I HAVE CALLED OVER 100 TIMES. A kind lady responded to my email but was not really inclined to help look for the package. I have called SAPO customer service and was assured that the package is definitely still at thE JIMC but they are just lazy to help me find it.

I AM APPEALING TO THE MANAGEMENT OF SAPO AND JIMC TO PLEASE AND PLEASE HELP ME LOCATE MY PARCEL. IT IS VERY IMPORTANT MEDICAL PRESCRIPTION MEDS THAT I DESPERATELY NEED BUT CANNOT AFFORD TO BUY AGAIN.