MY PARCEL HAS BEEN AT WITSPOS (HUB) SINCE 06/10/15

I have been tracking my parcel online everyday and according to the post office track and trace as well as other tracking websites, the parcel has been stuck at WITSPOS for almost 2 weeks now and it is impossible to get hold of anyone as phones are busy and I get cut-off every time.The parcel is from Port Elizabeth (HUB). This is absolute ridiculous that I have to wait so long for a parcel and cannot get hold of anyone!! A parcel simply cannot sit at one place for this long. It is not possible!!