TR
Thomas R
1 reviews | Active since Mar 2009
26 Mar 2019, 09:10
Most useless organization in SA
This must be the most useless organization in SA. They NEVER respond to ANY queries. I this time emailed customer service a month ago regarding a tracking number. No response even after I emailed them another 5 times in the meantime. They do not even have a ticket system or at least just a auto responder! They do not answer the phones either. And I was so positive when Barnes took over. Now it is even worse than before.
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Thomas R's updateReviewer Update
26 Mar 2019, 09:26I have now sent an email to Mark Barnes, the CEO, directly. Let us see if the CEO at least cares.
Mr Barnes
Please see the email below. You will see that I already sent it on 3 March. In the meantime I sent another 3 emails. Not one response. This also happened on all previous occasions that I emailed SAPO.
Do you know that your customer service department's emails are not even linked to a ticket system? So one keeps sending emails but just get no reply, not even an auto response telling customers how long they can expect to wait. NADA. I would strongly suggest that you send emails to them and test this for yourself. Calling also does not help. They simply do not answer the phones. I would have loved to completely stop doing business with SAPO altogether but unfortunately when ordering something from abroad via their postal service we do not have a choice but to use your dysfunctional organization.
Another portal where most large organizations who care are active on is Hello Peter. But I see your organization does not respond there either. Did you ever read the complaints on that website regarding SAPO?
Regards,
TR
Thomas R's update26 Mar 2019, 09:26
Reviewer Update
I have now sent an email to Mark Barnes, the CEO, directly. Let us see if the CEO at least cares.
Mr Barnes
Please see the email below. You will see that I already sent it on 3 March. In the meantime I sent another 3 emails. Not one response. This also happened on all previous occasions that I emailed SAPO.
Do you know that your customer service department's emails are not even linked to a ticket system? So one keeps sending emails but just get no reply, not even an auto response telling customers how long they can expect to wait. NADA. I would strongly suggest that you send emails to them and test this for yourself. Calling also does not help. They simply do not answer the phones. I would have loved to completely stop doing business with SAPO altogether but unfortunately when ordering something from abroad via their postal service we do not have a choice but to use your dysfunctional organization.
Another portal where most large organizations who care are active on is Hello Peter. But I see your organization does not respond there either. Did you ever read the complaints on that website regarding SAPO?
Regards,