MOST TERRIBLE SERVICE

post office has by far the worst staff ever! i have spoken to 6 people and those are only the one i managed to take their names down and i still don't know where my package is. First of all they have the worst call center. every time i call in, i have to hold for at least an hour before i can get through to someone and i have been doing this for 2 WEEKS! I spoke to Bongi at the call center ( ********** 502) last week who told me that my package is at Randburg and that i should at least give them 2 days to sort out the packaging because of the backlog so i did. I called Randburg yesterday (22/08/2017) to ask them about my package and Portia Mnisi who was very rude on the phone, kept me holding for about 5 minutes and didn't even have the decency to thank me after that, she told me that my package was at Joburg Mail Center and that it was never delivered to them. I then had to call back the call center and hold for an hour before i can get through to someone. I spoke to Patrick Nekhubvi who told me that the package had a status of "back to sender", i asked him why that is and he couldn't tell me. I requested to speak to his Supervisor/ Team leader (Walter Sehume) and i was told that he was too bust to come to the phone then i requested to speak to the manager (Jacquiline Abrahams) and she too was just too busy to come to the phone and i was advised to leave my contact number and they would call me back. I then decided to call the Joburg Mail center to ask about this package, held on for about 30 minutes before i finally got through to Thandi Ntuli . I told her my story and she asked for my tracking number and she checked on the system and told me that the package is indeed with them, she then said that she would check if it hasn't left then call me back so again i left my number. Its 11:40 the next day and still no phone call from any of the Post Office Staff. So today (23/08/2017) i took it upon myself to call all these people and find out as to where my package is. Did the whole holding on for 30 minutes thing for Joburg Mail Center then i got through to Motlatsi Moshidi, again i repeated the story for the 10th time and she took my tracking number for the 10th time and told me what i already knew, that my package had a "Back to Sender" status so i told her that i already knew that and that i spoke to Thandi, that she promised to check but never got back to me. She then asked Thandi but Thandi didn't check so i still didn't get any feedback. Requested to speak to Their senior manager (Abdul) was told that he's not available, no surprises there, i was transferred to Issy Bhonyane, he too took my tracking number and said that he would get back to me. I have lost so much faith in Post Office it's not even funny. Last year they lost my package, never was i compensated for it and i want my money. I want Mark Barnes to see this and do something about it. I will be going on every social media platform with this because i'm done!