Most horrible Customer Service Ever!!!

I have been a victim of a **** by an online buyer who claimed to be a part of PayPal, well on discovery of that particular **** and confirmation received from PayPal I immediately informed the SAPO Cape Town Hub on the 21 July, They then confirmed that the parcel has moved from their hub to the JHB hub and is been sent the evening on an Emirates flight to USA,however on that very same day the Inbound/Outbound Supervisor at JIMC confirmed that they found the parcel and it will be sent back to CPT hub asap. After requesting they take pictures of the actual parcel as confirmation which wasn't done the Inbound/Outbound Supervisor confirmed on email on the 22 July that the parcel is no longer with them and was sent back to CPT Hub.Checked with CPT Hub on the 23 July still no parcel only to get feedback on the 24 July that the parcel has indeed left on the flight to USA with only a simple apology.Up till today there has been no progres on getting that parcel back, the parcel is sitting at JFK Airport but no movements whatsoever, no one replies on your emails and if they do they of no help, it's been a complete nightmare dealing with these people.I'm just so tired of ll the back and forth