MISSING PARCELS/CUSTOMER SERVICE

I PLACED 3 ORDERS ONLINE AND HAVENT RECEIVED ANY OF THEM. BECAUSE THE PARCELS ARE SENT VIA NORMAL MAIL - THERE NO TRACKNG NUMBERS. I HAVE MADE COUNTLESS CLLS TO JIMC AND CUSTOMER SERVICE FOR THE PAST 3 MONTHS BUT HVE HAD NO ANSWER - THE PHONE JUST RINGS. THIS IS AN EVERYDAY THING. NUMBER CALLED ARE *** AND ***. I JUST WA TO KNOW WHERE THE PARCELS ARE. CAN SOME1 CONTACT ME SO THAT I CAN GIVE THE ADDESS IT'S SUPPOSED TO BE SEN TO. WHEN I SEND EMAIL TO CUSTOMER SERVICE, A PERSON BY NAME OF PATRICK NEKHUBVI READS THEM BUT DOESNT BOTHER TO ANSWER BACK. THIS IS TRULY FRUSTRATING. OR EVEN BETTER TELL ME WHERE I NEED TO GO AND I WILL GO THERE MYSELF. PLSSSS HELP