Missing parcel

My parcel has gone AWOL. No tracking updates since 03/09/21. Am totally disappointed. Calls to customer care proved useless. 9/1/2021 8:48 PM Arrival at inward office of exchange JIMC A 9/2/2021 2:40 AM Held by customs JIMC A 9/2/2021 2:40 AM Item presented to import Customs JIMC A 9/3/2021 1:40 AM Item returned from Customs (import) JIMC A 9/3/2021 2:39 AM Departure from inward office of exchange JIMC A