Missing parcel

A parcel was sent from the UK on 9 December 2014, It arrived in SA on 9 January 2015. It was then sent to Randburg and arrived on the 2 February 2014. For unknown reasons it was sent back to the HUB the next day on the 3 February 2014. Since then it has disappeared and its location is unknown. i have never received a notification or any correspondence as to where it is or why it was returned without notifying me of its arrival. After phoning every day for a month spending countless hours trying to get through to the hub as well as Randburg and Sapos customer service which very rarely answers and going to the post office, all of which has lead to nothing. Quite frankly its a disgrace, the post office should be disbanded with immediate effect as it can not deliver on its very basis of insistence it that of delivering post. its systems are outdated, slow and do not work, its staff are lazy, inefficient and uncoordinated, the phone lines are seldomly answered, the systems are offten down and there is a monumental delay in the online tracking service. Its pathetic. <br> <br> RI***ZA (local)<br> RU***GB ( International)<br> <br> <br> <br> <br>