Missing package and NO Customer Service

Dear SAPO

I have checked the tracking of a package from Edenvale PO posted 7 June 2018 and it has still not arrived at Wierdapark PO. I have sent mails (yes, plural) to your Customer Care mail address without any answer, I have tried phoning (yes, several attempts) Wierdapark PO but the phone is probably off the receiver as always (as has happened before).

I know SAPO does care that anyone’s personal mail or packages gets ****** but having waited to get this specific item after years and years of searching makes it a very personal matter, and the lack of ANY customer service on your behalf does not alleviate any frustration. Are you content with continual bad and unprofessional service and bad rap in the media? Will you continually hide behind inept and *********** service?

Please advise what is to be done next? How can the status of this package be verified apart from being told it only shows as in transit as I can see the stagnant status on Track and Trace as well?

Thank you - Peet