JS
Johann S
1 reviews | Active since Jul 2011
06 May 2015, 10:20
Missing Package
My package from the USA, with tracking number LM***US, has been undelivered since middle of March 2015. <br> <br> The SA Post Office local/international tracking website does not give me any information. When I try to phone customer services, nobody EVER answers at the call centre. For email enquiries, I receive an auto-response promising a response within 48 hours, but after two weeks, still nothing.<br> <br> What do I have to do to get service from the SA Post Office?<br> <br>
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SA Post Office's replyOfficial
07 May 2015, 12:32Hello lilosworld,
Thank you for your comment.
LM***US is not on our record.Please enquire with your local branch if they have any recorded articles on their shelves under their name as most items sent with a cutoms label number are not always recorded on the system but are forwarded to local post point without being allocated a local conversion number.
Regards,
Customer Service
Thank you for your comment.
LM***US is not on our record.Please enquire with your local branch if they have any recorded articles on their shelves under their name as most items sent with a cutoms label number are not always recorded on the system but are forwarded to local post point without being allocated a local conversion number.
Regards,
Customer Service
Best regards,
SA Post Office's reply07 May 2015, 12:32
Official
Hello lilosworld,
Thank you for your comment.
LM***US is not on our record.Please enquire with your local branch if they have any recorded articles on their shelves under their name as most items sent with a cutoms label number are not always recorded on the system but are forwarded to local post point without being allocated a local conversion number.
Regards,
Customer Service
Thank you for your comment.
LM***US is not on our record.Please enquire with your local branch if they have any recorded articles on their shelves under their name as most items sent with a cutoms label number are not always recorded on the system but are forwarded to local post point without being allocated a local conversion number.
Regards,
Customer Service
Best regards,