Missing or ****** Item

Never in my life have I experienced so much incompetence until I had to rely on the Post Office. I ordered goods online in July 2017 and I still haven't received them after 3 months! The items were last scanned at WITSPOS (Ormonde) on the 20th of September 2017. I physically went to WITSPOS to complain (since they never answer their calls) and spoke to a man named Thembelani. He tells me he will sort out the problem but in effect he's just making empty promises as it's been 3 weeks since I complained. Long story short, they "scanned" my goods to the wrong Post Office. When I phoned that Post Office to inquire about my item they told me they had not received my goods. Something tells me that my item was ******. No one wants to be held accountable because all the Post Offices involved like to point fingers and accuse each other for their inefficiencies. The Post Office is in complete shambles because they rely on a weak control system which allows employees who handle parcels to commit theft. I urge everyone not to support these rogues. They are a hopeless case and I will continue to complain until my voice is heard.