Maitland Post Office - Excellent service

Maitland Post Office - Branch Manager - Mr Derek Raqa

I took my elderly father to replace his ****** SASSA card. Mr Raqa assisted, but encountered some problems that he required the assistance of a colleague, who was on leave but would be coming in later in the day. We were given the option to return later in the day, and another option. We chose to return later in the day. The service that Mr Raqa provided was extraordinary. Despite the systems "not playing along", he persevered and saw the process through in a truly inspirational manner. Additionally, his colleague, who came in on his leave day, was also truly exceptional. The empathy they displayed was something that one rarely experiences nowadays. Both Mr Raqa and his colleague are indeed an inspiration. These days most government enterprises are blighted by poor service, Mr Raqa, his colleague, and in fact all the staff at the Maitland Post Office that I dealt with today are by far the exception to the rule. They are all a credit to the SAPO and need to be recognised as such.