1 reviews | Active since Dec 2013
Mail Letter Stuck at JIMC
I am awaiting a mail letter from the UK for 8 weeks now and its stuck at the JIMC because they have a backlog.<br> <br> This is terrible service as the document is urgent ive been patient for far to long now.....I NEED my documents.<br> <br> I am willing to came and collect it if someone can be so kind enough and assure me it there.<br> <br> I know it has an LK tracking number and its untrackable but the mail letter is there.<br> <br> my tracking number is:LK***US <br> <br> I called last week Thursday and the guy told me he find it and will leave it there for me for collection he than said it was dispatched to my local post office. I went to Sandton and Benmore post office its still not there.<br> <br> WHERE IS MY MAIL LETTER
Thank you for your comment.
Items with a prefix LC, LJ,LK cannot be traced as the service used by sender does not include a tracking options. Such items are treated as ordinary mail when they arrive in the country and are usually forwarded to the branches without being scanned captured on our system therefore it will be difficiult to attribite the reason for the delay or non -delivery if both Sandton and Benmore have confirmed that the letter is not with them.
Please do check with the branch regularly and if the item falls outside the delivery time frame the sender will need to log a claim with the office of orgin so that an inestigation may be conducted.
Regards,
Customer Service
Thank you for your comment.
Items with a prefix LC, LJ,LK cannot be traced as the service used by sender does not include a tracking options. Such items are treated as ordinary mail when they arrive in the country and are usually forwarded to the branches without being scanned captured on our system therefore it will be difficiult to attribite the reason for the delay or non -delivery if both Sandton and Benmore have confirmed that the letter is not with them.
Please do check with the branch regularly and if the item falls outside the delivery time frame the sender will need to log a claim with the office of orgin so that an inestigation may be conducted.
Regards,
Customer Service