1 reviews | Active since Jul 2017
Mail at JHB Mail HUB since 07.04.2017 - its been almost 5 months!!
<p>My international parcel has been at JHB Mail Hub since 7 April this year. It has almost been 5 months. After numerous attempts to track down my parcel, I still have not succeeded. I have emailed Post office customer service who rep**** that I need to call Cape Mail hub. Last week I called the Cape Mail hub twice, after holding the line for 20 minutes a time, had been cut from the call. No success. Today I managed to speak to someone at Cape Mail hub who confirmed it was still in JHB. I have called 3 JHB Hub numbers today on numerous occasions and there is just no answer. This is really not acceptable. </p>
Further to my post above, I have been dialing ********** , eventually someone answered, told me the parcel was scanned to Cape Town. Was exceptionally rude, forwarded my call to another department when I questioned the delay. Cape Mail confirmed it was not yet scanned. I held on the line for 20 minutes and the call dropped. I have now tried to dial again, held on the line three times for 10 minutes a time, and the call is dropped. No one answers. Shocking service
Further to my post above, I have been dialing ********** , eventually someone answered, told me the parcel was scanned to Cape Town. Was exceptionally rude, forwarded my call to another department when I questioned the delay. Cape Mail confirmed it was not yet scanned. I held on the line for 20 minutes and the call dropped. I have now tried to dial again, held on the line three times for 10 minutes a time, and the call is dropped. No one answers. Shocking service
Emails going back and forth for two days - witihn postal services. Still no resolution
Emails going back and forth for two days - witihn postal services. Still no resolution