Lying ??? Incompetency??? Which is it?

I logged a report for tracking my parcel: RU***GB. This was the response I received: <br> Hello Rbad2414,<br> Thank you for your comment.<br> Your package was scanned and received at the Germiston hub on 27/01/2015 and has been allocated local tracking bar-code RI***ZA. It is still in transit and will be forwarded to your local post point in due course. We will keep track records on it and afford an update once it arrives at its final destination.<br> <br> I have contacted customer service to check the status of this new tracking number, and they tell me this is an item that is being delivered to some address i have no idea about. This is an item i ordered from the UK which should be delivered to my address in Durban. <br> <br> The person I spoke to also checked the initial international tracking number and said that this item has still not arrived in SA.<br> <br> So what is going on??? <br> <br> Why give me false info via Hello Peter??? Is it just to show some kind of response to anyone that is reading the reports?<br> <br> Once again, i have to ask....where is my parcel?<br> <br> Please help!!!<br> <br> All I want is delivery of my item!