LOST PARCEL AT THE POST OFFICE

I BOUGHT ONLINE AND GOODS WERE SHIPPED VIA USPS AND WHEN WE TRACKED THE PARCEL I WAS TOLD ITS AT THE POST OFFICE , I CALLED THE NUMBER *** AND WAS TOLD THE PARCEL IS IN GERMISTON AND I MUST CALL ***. WHEN I FINALLY GOT HOLD OF THE GERMISTON HUB I WAS TOLD THEY DON'T HAVE IT I MUST CALL THE HUB AND GET THE PARCEL NUMBER . I CALLED THE HUB AND WAS ADVISED BY NTHABISENG THAT THE PARCEL IS STILL AT THE HUB AND I CAN COLLECT AS BUT WAS UNABLE TO BECAUSE JET PARK IS TOO FAR OUT ,SHE EXPLAINED TO ME THAT THEY HAD A BACK LOG , SHE SAID SHE WILL MAKE SURE THAT THE PARCEL GOES OUT THE NEXT DAY . I THEN TRACKED ONLINE ONLY TO STILL GET THE SAME RESULTS , IN SHORT I HAVE CALLED THEM A MILLION TIMES .I WAS LATER TOLD THE PARCEL HAS BEEN IN GERMISTON FROM THE 09 SEPT AND I THEN ASKED TO BE TRANSFERRED TO NTHABISENG AND SHE CHANGED HER STORY AND SAID THE PARCEL HAS BEEN SENT OUT TO GERMISTON BUT WILL FURTHER INVESTIGATE AND CONTACT ME , SHE NEVER DID , WORST WHEN I CALL THE PHONE RINGS UNTIL IT CUTS ITSELF OFF . I WAS REFERRED TO THE SUPERVISOR AT THE HUB ,RULANI WHO DID HER BEST TO ASSIST ,BUT I STILL HAVEN'T RECEIVED MY PARCEL