Lost parcel and shocking call centre

<p>Mailed a parcel with a tracking number on 6 September, from NWP to Johannesburg. Parcel last scanned at Witspos at 11h35 on 9 September and then NOTHING. Have spent HOURS on the phone to ***and never get a reply - nor to the e mail i sent last week. The branch where the item was mailed say there is no other contact number and are unable to help.</p> <p>Please Mr NEW CEO - maybe you can assist??</p> <p>and in jacking up the call centre, nobody has hours to sit on the phone listening to the fact that they are experiencing high call volumes.</p> <p> </p>