Lost parcel

Good morning team. Trust you are well. Am very angry and disappointed, on the 3rd of May I placed an order at Columbia sportswear, however it took a moth before they inform me that my parcel has arrived and it's now at jimc, I kept on tracking my parcel until on the 14th of June and it was on dispatch.

Please not that no communication was send to me I had to always send an email and ask how far is my order, on Sunday I decided to send Post Office customer service an email and I was told that my parcel has been lost in transporting and they are willing to refund me with 40% of what I paid for, it's not my fault that they lost my parcel and am not going to accept that money, I want my parcel or they pay my money in full, it's their negligence and they need to deal with that.

I already lost money as I was supposed to go to Lesotho last week but because I have waited for almost 3 months to get my order I canceled everything.

Can this matter be resolved.

Regards Modiehi