CB
Coleen B

1 reviews | Active since Jun 2015

09 Jun 2015, 13:57

LOST PACKAGE FROM AMERICA

We have purchased DVD's from America on 11 April 2015 which have been forwarded to us as priority mail with a tracking number LK***US. Up till now we stil have not received the DVD's. We suspect that the parcel could be with the Customs at the Post Office in South Africa. We could not trace a tracking number and when we phone the numbers provided on the Internet it either just keeps on ringing or a voice messages is on and after a while the phone is dropped. An e-mail address appear as well as a fax number which we also tried without any luck. Both were returned undelivered. <br> We would like to know if the package is in South Africa as if it is not here jet to claim our money back from the person from which we bought it. This is now nearly 2 month down the line without any joy. <br> Would really want to know what happened to the package and if we will ever get it.

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Replies (1)
SA Post Office
SA Post Office's reply10 Jun 2015, 15:30
Official
Hello ColeenB56,

Thank you for your comment.

We cannot trace your item under the number provided. Kindly note that according to the United Postal Union regulations (UPU) the number is not recognized as a tracking label but a custom order number therefore such items are not always recorded onto our system as the service opted for by sender does not include a tracking option .
KIndly furnish us your address particulars ( your full name and address) on *** and we will attempt to locate it further with these details.

Our apologies for any inconvenience.

Thanks and regards
Customer Service