Lost package

<p>I ordered my daughter her birthday present off the internet I was able to track the package till it reached South Africa. </p> <p> </p> <p>I waited about another month and I received a notification in the post saying it has arrived. </p> <p> </p> <p>I was so excited to go and collect it. </p> <p> </p> <p>The notification said that I was to collect it at the Durbanville Post Office. I phoned Durbanville Post Office they told me the package is at Tygervally Post Office. </p> <p> </p> <p>I went to Tygervalley Post Office and the said no the package is at Durbanville.</p> <p>Pretty soon I realized that the package is gone. </p> <p> </p> <p>I was given the name of the Area Manager a Estelle Mouton whom I dealt with . </p> <p>I told her the importance of the package and I thought that I would at least get an answer promptly. I was seriously mistaken I should have known that nothing will . </p> <p>Eventually she sent me a claim form which I completed at the Langebaan Post Office because I did not want another come back saying the form was not completed correctly. </p> <p> </p> <p>I email Estelle Mouton the forms back immediately. She acknowledged the receipt of the email and said that customer service will contact me shortly. To date I have not yet received a phone call from customer service. </p> <p> </p> <p>Then I received a phone call from an Andre Opperman. Yet again my hopes got up and for no reason yet more lies and more delays. Now I am told that they have not finished the investigation but on the 8 May 2017 Estelle Mouton said they are finished with the investigation she is just waiting in the final report. </p> <p> </p> <p>Who is lying? Where is my daughter's birthday present? They had to have my package in their hands because they got all my details from there when they sent me the notification. </p> <p> </p> <p> </p>