Lost or ****** international parcel at SA Post Office

I wonder if The SA Post office actually understands the concept of Customer Service. 2 Parcels sent from Europe in March this year have still not arrived at the Faerie Glen Post office. Emailing the customer service does not help, as you get a reply weeks later with the response that the tracking number was last scanned in March (!!) but no info on where the parcel is now. During the last 2 visits at the FG post office the customer is told that the system is "Off Line". One can just assume that the 2 parcels were ******.