DG
Delicia G
1 reviews | Active since Dec 2012
13 May 2015, 09:32
Looking for parcels for US and nobody can assist
Good Day<br> Im looking for 2 parcel that was sent via US Postal services on the 19/03/2015<br> 1) LC***US<br> 2) LC***US<br> <br> I ask my local post office as well and no one is able to assist me on where the parcel are<br> <br> I logged a request with :JIMC Customer Services
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SA Post Office's replyOfficial
14 May 2015, 10:06Hello Deliciavg,
Thank you for your comment.
LC***US & LC***US are not recorded on our system. Customs has advised that all items posted from the United States with custom labels LC, LJ,LK,LN,LM,LX are unrecorded and such items are treated as ordinary mail and will be distributed to post offices without being allocated domestic tracking numbers meaning these items will not be entered onto the global tracking system thus making difficult to have records on its movement. Customers are advised to check such items pyhsically with their post office.
We do understand your frustration and we offer no excuse for the lack of service. Please accept our sincere regret for an inconvenience this may have caused you.
Warm regards,
Customer Service
Thank you for your comment.
LC***US & LC***US are not recorded on our system. Customs has advised that all items posted from the United States with custom labels LC, LJ,LK,LN,LM,LX are unrecorded and such items are treated as ordinary mail and will be distributed to post offices without being allocated domestic tracking numbers meaning these items will not be entered onto the global tracking system thus making difficult to have records on its movement. Customers are advised to check such items pyhsically with their post office.
We do understand your frustration and we offer no excuse for the lack of service. Please accept our sincere regret for an inconvenience this may have caused you.
Warm regards,
Customer Service
SA Post Office's reply14 May 2015, 10:06
Official
Hello Deliciavg,
Thank you for your comment.
LC***US & LC***US are not recorded on our system. Customs has advised that all items posted from the United States with custom labels LC, LJ,LK,LN,LM,LX are unrecorded and such items are treated as ordinary mail and will be distributed to post offices without being allocated domestic tracking numbers meaning these items will not be entered onto the global tracking system thus making difficult to have records on its movement. Customers are advised to check such items pyhsically with their post office.
We do understand your frustration and we offer no excuse for the lack of service. Please accept our sincere regret for an inconvenience this may have caused you.
Warm regards,
Customer Service
Thank you for your comment.
LC***US & LC***US are not recorded on our system. Customs has advised that all items posted from the United States with custom labels LC, LJ,LK,LN,LM,LX are unrecorded and such items are treated as ordinary mail and will be distributed to post offices without being allocated domestic tracking numbers meaning these items will not be entered onto the global tracking system thus making difficult to have records on its movement. Customers are advised to check such items pyhsically with their post office.
We do understand your frustration and we offer no excuse for the lack of service. Please accept our sincere regret for an inconvenience this may have caused you.
Warm regards,
Customer Service