Locked Post Box Opened Speedily

I forgot to pay my post box renewal, and only did so in May. I phoned yesterday afternoon at 10 minutes to 4 pm to report that the box was still locked, not thinking I would find anyone at the office at that time. Not only was the phone answered immediately by a very friendly lady, but she quickly realized that I used the incorrect portal to pay the renewal, and asked me to forward her the proof of payment.<br> At ten past 4 pm she already distributed the mail to the correct department, and what a pleasant surprise when I was phoned just now - 20 minutes to 1 pm, by a very friendly male employee (I did not get his name), to advise me that the matter was resolved and that the post box has been opened!<br> Well done!!