Late/ No Delivery

I have a parcel that has been in country since 13 Nov , it's almost a month later it is still at the \HUB"even though it has already been to customs. What happening??<br> <br> and the customer support number just rings with no answer!<br> <br> 1 - Line #1 Status: From Customs Date: 2015/11/20 11:31 Branch: JHB INT MAIL CENTRE (HUB)<br> <br> 2 - Line #2 Status: To Customs Date: 2015/11/13 09:49 Branch: JHB INT MAIL CENTRE (HUB)<br> <br> 3 - Line #3 Status: Incomming International Date: 2015/11/13 06:38 Branch: JHB INT MAIL CENTRE (HUB)<br> <br> """