Late delivery/Parcel in SA with no communication/Bad Customer Service

I ordered a parcel from the US over a month ago and am still waiting for it even though it's BEEN in SA since beginning of August 2017. I started getting concerned when the tracking system showed my parcel had been "processed through facility" yet no communication was made to me by the SAPO. When I contacted the US company, they confirmed that my parcel had arrived in SA a while ago. The next step I took was I emailed SAPO Customer Services & I was told by a lady named Wilma to send my tracking number and now it's been 2 weeks with no response after my tracking number was sent. So I decided to then rather call Customer Services and was then told that I needed to send my purchase invoice to M. Moremi who allegedly deals with international parcels. Why I was not contacted to be told this is beyond me! Anyway, I sent her an email yesterday and hopefully I receive my stuff.

In my humble opinion SAPO has mediocrity is unnerving & they are seemingly careless with people's parcels.

It's ridiculous how a parcel could be in SA yet you, as the buyer who paid for it, isn't told this fact or what your next steps should be in order to receive your parcel.

I am annoyed & disappointed.

Please do better in the future.