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zahraa A
1 reviews | Active since Mar 2015
07 Mar 2015, 19:57
Late delivery and no response or help
I had purchased an item from the uk in December it was suppose to arrive in January but has not arrived till now , when I enter my tracking number it says my item was last scaned on the 19/02/2015 at the Johannesburg international mail centre , I had emailed the thrice and called them as well but no answer on the phone and no reply to my emails .. its really disappointing
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SA Post Office's replyOfficial
18 Mar 2015, 11:40Hello zahraa039,
Your comment is noted and we are really sorry for the delayed delivery of your mailed item and for all the inconvenience suffered . Customs is experiencing delays with regards to the processing of international incoming registered articles and this has resulted to most items being held at the section much longer than they should be.
We can however assure you that your mailed item will be delivered however the delivery process will take longer than usual. We have also escalated your comments to the International Mail Centre Management team so that the may address the issue of non responses or acknowledgement of your emails.
Once again, our apology for an inconvenience caused.
Regards,
Customer Service
Your comment is noted and we are really sorry for the delayed delivery of your mailed item and for all the inconvenience suffered . Customs is experiencing delays with regards to the processing of international incoming registered articles and this has resulted to most items being held at the section much longer than they should be.
We can however assure you that your mailed item will be delivered however the delivery process will take longer than usual. We have also escalated your comments to the International Mail Centre Management team so that the may address the issue of non responses or acknowledgement of your emails.
Once again, our apology for an inconvenience caused.
Regards,
Customer Service
SA Post Office's reply18 Mar 2015, 11:40
Official
Hello zahraa039,
Your comment is noted and we are really sorry for the delayed delivery of your mailed item and for all the inconvenience suffered . Customs is experiencing delays with regards to the processing of international incoming registered articles and this has resulted to most items being held at the section much longer than they should be.
We can however assure you that your mailed item will be delivered however the delivery process will take longer than usual. We have also escalated your comments to the International Mail Centre Management team so that the may address the issue of non responses or acknowledgement of your emails.
Once again, our apology for an inconvenience caused.
Regards,
Customer Service
Your comment is noted and we are really sorry for the delayed delivery of your mailed item and for all the inconvenience suffered . Customs is experiencing delays with regards to the processing of international incoming registered articles and this has resulted to most items being held at the section much longer than they should be.
We can however assure you that your mailed item will be delivered however the delivery process will take longer than usual. We have also escalated your comments to the International Mail Centre Management team so that the may address the issue of non responses or acknowledgement of your emails.
Once again, our apology for an inconvenience caused.
Regards,
Customer Service