Lack of service delivery of SA Postal Services

At approximately 0945 this morning, day 11 June 2020, i visited the kuilsriver branch in the western cape to try and renew my vehicle license in line with the country's regulations as initially I went to the municipal offices which is a stone's throw away from the said post office (100 meters). Wherein I can confirm that I physically witnesses masses of people mustered outside in the torrential rain, and the gate was locked without a gate sentry on sight.

That is when I proceed to the post office as an alternative option, only to be told by the branch manager who stated that they were not equipped to do such a transaction as they haven't received the specialized equipment to perform such as transaction of vehicle license renewal.

She further more confirmed that only in the western cape province wherein citizens cannot renew licenses at the post office.

To me it is a very deeply concerning issue and would like someone to look into this as it does not make sense, as the post office in question is a very big one, fully manned, right in the middle of town and yet it cannot facilitate such a simple transaction and in turn it would actually ease the burden placed on the said municipal offices.

It would be nice to get some sort of feedback regarding this matter.

Regards

Mr T Chiloane