Lack of service...

To whom it may concern<br> <br> I've been trying to get hold of the POSTAL head office call center. I sent an e-mail on Friday afternoon with no response as yet. I then this morning tried calling *** and held for 10 mintues and the phone cut me off. I then called Post Office Faerie Glen and spoke to the manager Gloria who told me this letter is in Joburg and I need to call the call center, she then gave me *** which I have been calling for the last 45 mintues with no success. I will hold and then after 15 mintues the lines cut me off again...<br> <br> My grandmother has a registered letter coming from Germany which is extremely urgent as she needs this document so she can get her VISA done and go to Germany in April, we are running out of time and I am getting no joy to where this letters is.<br> <br> I need assistance but nobody wants to assist me, I need this document by Friday 13th March at the out most latest, how is somebody going to assist me? I was happy to send a courier service to collect from your head office but with no joy how am I supposed to do that??<br> <br> Any assistance would be greatly appreciated.<br>