Lack of help at SAPO

<p>I had a parcel come into OR Thambo via USPS a couple of days ago. Since then there has been no updates, the item hasn't even been scanned into JIMC, nor is it recognised as being at customs. I've tried calling every department at SAPO and either no one picks up or they tell me it isn't in SA (when it clearly is). The tracking number is HJ ********** 90US . The parcel should've been released to Cape Town by now (as this was the shipping plan I paid for). I'm concerned about the whereabouts of this parcel and not being able to get answers/help at SAPO is not reassuring. I've sent countless emails and no response either. I eventually resorted to calliung Cape Mail who were helpful but being so far from the issue couldn't aid me. Please can someone assist me, this package is time-sensitive.</p>