Lack of Communication

I ordered a parcel from Australia and it landed in JHB on the 23 January 2026. When you phone to find out about your parcel you are told its with them, but cannot tell you any other information. I have sent two emails to their customer service without any response. This is not just a one off instance, any parcel coming from overseas is either going to go missing or you'll wait a very long time and no one can assist you at SA Postal Service. You are better off organizing your own courier company to collect it for you.