Keeping quite and dropping the phone on me

I had the worst experience.<br> <br> <br> I phoned in to give my waybill number in order to track my package, which should already be at this branch, to where the employee said their system is offline and wanted to give me the care centre number. <br> <br> I then asked how this assist me in tracking my package and if they do assist me, will i still get my package?<br> <br> <br> The female employee ignored me and proceeded to read the number. I stopped her and stated that I believe she is misunderstanding me, can she can first explain the process to me?<br> <br> She then read the number again, to which I had the same reply, and she kept quite on the line to which I re**** to the silience and she then dropped the call.<br> <br> <br> She is not answering the phone to my repeated calling now.<br> <br> <br> Useless! <br> <br> If SAPO are able to draw up the recorded phone call, please do so, it will prove this.<br> <br> <br> -Leann?<br>