Johannesburg International Mail Centre a Disaster

For over 2 months now my document has not moved at the JIMC. It went through customs on 11 Oct 2017 and hasn't moved since. It was said an address is need to release the item. This was provided 26 days ago and still the item has not moved.

The senior management at the post office should be ashamed at how dysfunctional their system is.

I have contacted both ********** / ********** . I started receiving assistance via customer service now they have stopped responding. The JIMC customer service emails have never been responded to. Trying to call any number goes unanswered for over 30 min.

Their social media team ignores my pleas for help on Facebook but answered the others. Perhaps they know anything relating to the disaster area at JIMC is pointless.

Shocking service from the Post Office of South Africa .