ND
Nico D
1 reviews | Active since Feb 2014
29 Jun 2015, 13:31
JIMC times are improving - and dropping again :(
Hi,<br> <br> The Post Office is taking - rightly - a lot of complaints about service.<br> <br> My parcels mailed in May (7 off received to date) took on avarage 41 days from China to first notification.<br> <br> This is a massive improvement from the never-never attitude previously.<br> <br> Unfortunately it seems as if JIMC is on strike again with no movement on another 8 parcels stuck at JIMC for the past week :(<br> <br> What is going on?
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SA Post Office's replyOfficial
01 Jul 2015, 10:35Hello Kaspaas123,
On behalf of the Company, we's like to apologize for the poor and inadequate service that you received from us. This situation is certainly unusual and we are really sorry for the inconvenience that we may have caused. We strive for our client's satisfaction and prioritize their needs.
It's also worth knowing that we'll make sure that the section responsible for this are well aware of their mistake and its consequences as there is no compromise when it comes to the satisfaction of our clients.
We owe you this and if there is anything more that we can do in this regards, please do inform us by mailing us on ***
Warm regards,
Customer Service
On behalf of the Company, we's like to apologize for the poor and inadequate service that you received from us. This situation is certainly unusual and we are really sorry for the inconvenience that we may have caused. We strive for our client's satisfaction and prioritize their needs.
It's also worth knowing that we'll make sure that the section responsible for this are well aware of their mistake and its consequences as there is no compromise when it comes to the satisfaction of our clients.
We owe you this and if there is anything more that we can do in this regards, please do inform us by mailing us on ***
Warm regards,
Customer Service
SA Post Office's reply01 Jul 2015, 10:35
Official
Hello Kaspaas123,
On behalf of the Company, we's like to apologize for the poor and inadequate service that you received from us. This situation is certainly unusual and we are really sorry for the inconvenience that we may have caused. We strive for our client's satisfaction and prioritize their needs.
It's also worth knowing that we'll make sure that the section responsible for this are well aware of their mistake and its consequences as there is no compromise when it comes to the satisfaction of our clients.
We owe you this and if there is anything more that we can do in this regards, please do inform us by mailing us on ***
Warm regards,
Customer Service
On behalf of the Company, we's like to apologize for the poor and inadequate service that you received from us. This situation is certainly unusual and we are really sorry for the inconvenience that we may have caused. We strive for our client's satisfaction and prioritize their needs.
It's also worth knowing that we'll make sure that the section responsible for this are well aware of their mistake and its consequences as there is no compromise when it comes to the satisfaction of our clients.
We owe you this and if there is anything more that we can do in this regards, please do inform us by mailing us on ***
Warm regards,
Customer Service