JIMC Poor service

Good day , According to records Tracking No. RF ********** 54SG (from Singapore) arrived in SA on 12-August-2018 , destination / delivery address as follows :- 30b Regency Drive , Route 21 Corporate Park , Nellmapius Drive , Irene , Pretoria. From Singapore - Tracking No. RF ********** 54SG , Status Posting Date 17/07/2018 , Status Arrival at Destination Post (Country: ZA) Status Date 12/08/2018 , Dispatch No. 4586. TO DATE , NO DELIVERY AS YET !! Please advise !