JIMC CUSTOMER SERVICE REGARDING INTERNATIONAL PARCELS

Ordered a few items from an international site. My items were supposed to have arrived before the 27th of Sept 2018. I tracked my parcels and it stated that it arrived at the country of destination on the 24th of August 2018. I haven't received a local tracking number so I was adviced to contact JIMC to enquire about the parcels, I emailed them and was asked to send through my tracking numbers, I haven't received any response thus far. I called the customer service number, it just rings and then someone cuts the call. Worst service in SA! I need to know where my parcels are.