JIMC Customer Service no Answer on Lost Package

I have sent multiple emails and tried to call customer service multiple times without any luck. On my last complaint through hellopeter.com I was told to follow up by send email to [Email Removed] I have tried and I am simply getting no answer. The post office from the originating country has provided me with the proof that the item was received in South Africa on 28 November 2014. The worst is that if I get answered, as I hope you do to this complaint all I would be told is that the item has not arrived South Africa. Please be honest and verify if you currently have backlogs on your international processing and give us correct information. My parcel with tracking number EE***HN was shipped to South Africa under reference HNTGUAZACPTEAEN40003 which was confirmed received on South Africa on 28 November 2014. I have sent all the relevant information to your email but again I get no answer.<br> <br> Please do not respond this post with a generic answer just saying the item has not arrived South Africa. Be honest and indicate if there is a backlog or not!