Jimc backlog is frustrating!

This is not the first nor definitely the last time I am sure that my parcels will be stuck at JIMC?? What is the delay I mean parcels are in the country over 3 months. Backlogs are merely an excuse? Are there strikes again? 3years ago I never received half my parcels and I def wasn't reimbursed for them! I mean is this the same senario? No reply to emails people don't answer calls? Soo customer service is very poor. Is there a solution to this?